Banking & Finance
DeeChat’s Text, Voice and Video Chat with Co-Browsing and Screen Sharing solutions is changing the digital communication.
As the banking sector is becoming more digital and enhancing more services online, it has become crucial to provide customers an ‘in-branch’ experience over the web.
With DeeChat’s tailored solution like Co-Browsing and Screen Sharing, solve an issue of the customer during a chat/call without forcing customers to come into local branches.
Customer engagement has become the next step into converting the website visitors to actual customers. Study says, 83% of customers leaves a website if they can’t get a help or information instantly when needed it. Online video and voice communication has become the next step in providing an exceptional real-time method of communication.
Clients can reach you through multiple mode of communication. Use real-time analytics to see how departments are performing on day to day bases from customer survey results, how long customers have been waiting for, longest wait time to average wait time. You can also see how an individual agent has performed so far in their day, for the week or month. Performance indicators such as how many chats they served, how many were missed, how long they took to respond and the average wait time.
Insurance & Loans
Retention with Co-Browsing and Screen Sharing. Guide customers throughout the application process, ensuring forms are correctly completed, eliminating incorrect applications that need chasing up or more information. You can actively help a customer fill out an insurance quote, loan applications and more.
Law firm’s can simply integrate DeeChat’s SDK to their website, so that their customers can directly talk to the solicitor or attorney for any legal advise or legal query.
Online Health organizations can integrate DeeChat’s SDK to their website or mobile app and can let their patients to connect with a health advisor, physician right from the website/mobile in just one click.